Dispatch Information

Dispatch Information

We make every effort to deliver orders on time and in good condition. We use both Australia Post and New Zealand Post for all deliveries. Dispatch times and delivery times are dependent on how you pay. We will do everything in our power to ensure your order is dispatched in the fastest possible manner.

Payment methods effect dispatch and delivery times.  Your method of payment will determine how quickly your order is processed. Please read the following:

PAYING WITH PAYPAL AND STRATAPAY (using your credit card) 

Using this payment method allows you to use your credit card or PayPal funds.  Your order and payment details will be sent to us immediately upon completion of your order.

DIRECT CREDIT

If you pay with a direct credit transfer from your bank to our bank the transaction may take up to 48 hours to appear in our account.  Your order will be deemed placed with us at the time your payment is received by us.

DELIVERY OPTIONS

The delivery options below are indicative when one product is ordered.  If more than one product is order the Delivery Costs will be calculated for you at checkout.

POSTAGE TYPE DELIVERY TIME COVERAGE COST
REGULAR
2 -  6 business days
Metro up to 5 business days
Country up to 6 business days
$8.50
REGULAR + REGISTERED 
2 -  6 days + tracking information
Metro up to 5 business days
Country up to 6 business days
$12.50
PRIORITY POST
1 - 4 days 
Metro up to 3 business days
Country up to 4 business days
$9.00
PRIORITY POST + REGISTERED
1 - 4 days + tracking information
Metro up to 3 business days
Country up to 4 business days
$13.00
EXPRESS POST
NEXT DAY*
Check the Express Post Network
$15.95

 

 

 

 

 

 

 

 

 

 

 


*Next day delivery by Express Post is dependent on;

1. Your order is received prior to 1.30pm AEST

2. Your delivery area is within the Express Post network (see below).  Please add 1 – 2 extra days for delivery outside of the Express Post network and remote areas.

Express Post Delivery postcodes

National network

For next business day delivery, Express Post items can be sent between all locations listed below:

Information supplied from Australia Post website as at 8/1/16. http://auspost.com.au/parcels-mail/delivery-areas.html

State Location Postcode range(s)
ACT & NSW
Canberra
0200-0250; 2600-2639; 2900-2920
 
Sydney and suburbs
1000-1404; 1411-1920; 2000-2249; 2555-2574; 2740-2786 
 
Gosford Region
2250-2263 
 
Newcastle 
2264-2310 
 
Wollongong Area
2500-2530
VIC
Melbourne and suburbs 
3000-3210; 3335-3338; 3340#; 3427-3429; 3750#; 3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-3810; 3910-3915; 3930-3934; 3975-3977#; 8000-8899 
 
Geelong and suburbs 
3211-3220
 
Ballarat 
3350; 3353-3356
 
Bendigo 
3550; 3552-3556 
 
Shepparton/Mooroopna/Kialla 
3629-3632# 
 
Seymour 
3660-3661 
 
Latrobe Valley
3825; 3840-3844
QLD
Brisbane 
4000-4209 
 
Gold Coast 
2484-2490; 4210-4299; 9726; 9728; 9729 
 
Booval/Ipswich Areas 
4300-4305 
 
City of Toowoomba 
4350; 4352* 
 
Strathpine/Caboolture 
4500-4510; 4520 
 
Sunshine Coast Areas 
4550-4601 
 
Maryborough City 
4650# 
 
Hervey Bay City 
4655# 
 
Bundaberg City
4670#
SA
Adelaide
5000-5199; 5800-5999
TAS
Hobart area
7000-7019; 7050-7053; 7055; 7172#; 7892 
 
Launceston 
7248-7325 
WA
From all above locations to Perth CBD
6000-6005; 6800-6899

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 





^ Same business day delivery is only available between metropolitan areas of the same state within the Courier Post network and when lodged at a participating Post Office or arranged through Click and Send before 2pm local time.

# Service guaranteed to Township only.

† Service guaranteed to Mail Centre Post Office Boxes only.

‡ Next business day delivery to roadside addresses or offshore islands is not guaranteed.

* Next business day delivery to remote areas and roadside delivery addresses is not guaranteed. For complete network details, please ask Post Office staff.

AM Direct is not responsible for deliveries being made by Australia Post. Once your parcel is lodged at Australia Post we have no control over the delivery process or the delivery time.

POSTCODES: You can locate your postcode at:

New Zealand or Australia

Please note the difference between "Delivery time" and "Dispatched time".

1. Dispatch time - means the time or date the order is dispatched, it does not mean the day you will receive your order.

2. Delivery time - means the time it takes an order to arrive at its destination. It does not mean the time or day you expect the Post to be delivered.

Dispatched in good faith:

We will always endeavor to dispatch items within the above stated times, however is not a guarantee of delivery within the time stated. Delivery is out of our hands once the order is dispatched. The order is then in the hands of the postal service. We are then all reliant upon the postal service to deliver on time!

If an item is listed on our website and the item becomes unavailable from our supplier, we will not automatically supply something similar. We will endeavor to contact you via email OR telephone and offer you a refund or a product of similar value – whatever you prefer - it’s your choice!

If an item becomes permanently unavailable from a supplier, we will cease to offer it on our website.